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REFUND POLICY

Effective Date: 14 February 2026
This Refund & Replacement Policy applies to all purchases made through www.anazahglobal.com, operated by Anazah Global Pvt Ltd under the brand name Anazah Essora.

1. Eligibility for Replacement

  • Replacement requests will be considered only under the following conditions:
  • Product received is damaged, defective, or tampered at the time of delivery.
  • Incorrect product or incorrect quantity delivered.
  • Complaint must be raised within 48 hours of delivery.
  • Clear photos and unboxing video must be shared as proof.
  • Product must remain unopened with original seal and batch details intact.

2. Non-Returnable Items

  • Opened or partially consumed food products cannot be returned due to hygiene and safety regulations under FSSAI guidelines.
  • Products stored improperly after delivery.
  • Bulk or B2B orders unless manufacturing defect is proven.
  • Orders placed by mistake or change of mind.

3. Refund Policy

As we deal in food and agricultural commodities, refunds are generally not provided. Approved claims will be processed as:

  • Replacement of the same product at no additional cost.
  • Store credit or credit note (if replacement not possible).
  • GST adjustments will be made as per GST Act, 2017 compliance.

4. Shipping & Charges

  • If replacement is approved due to company error, return shipping will be borne by the Company.
  • Shipping charges are non-refundable unless the fault is attributable to the Company.

5. International Orders

  • For international shipments, customs duties, VAT, and import taxes are the responsibility of the recipient.
  • Claims must still be raised within 48 hours from delivery confirmation by courier.

6. Chargebacks & Disputes

  • Unauthorized chargebacks without prior written communication may result in account suspension and legal recovery proceedings.
  • All disputes are subject to the jurisdiction of courts where the Company is registered in India.

7. Contact Information

  • For refund or replacement requests, contact: support@anazahglobal.com
  • Order number and proof of issue must be provided in all communications
  • Anazah Essora